oh man at our store you can literally get away with aNYTHING because we're all about guest experience and it's infuriating but i have to remind myself that it doesn't affect me, if they want to lose that money it's on them.
people assuming you know exactly what they want when they don't say anything is the fucking worst. my coworker got a complaint the other day because someone brought something up to her, asked why one doll was on clearance and not the other. she answered, and said "is there anything else?" and they left and then called the store complaining. YOU NEVER SAID WHAT THE PROBLEM WAS? sry for shouting lmao
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people assuming you know exactly what they want when they don't say anything is the fucking worst. my coworker got a complaint the other day because someone brought something up to her, asked why one doll was on clearance and not the other. she answered, and said "is there anything else?" and they left and then called the store complaining. YOU NEVER SAID WHAT THE PROBLEM WAS? sry for shouting lmao